Thank you for Outstanding Service!
We have been customers since 2005 when you replaced our furnace. We have had routine checkups in the Spring and Fall each year since. Your Technician Mark was here on March 15, 2011 and did a thorough inspection of the furnace and air conditioner, providing feedback on his findings in the professional manner we have come to value and expect.
The following day I happened to go into our basement area late in the afternoon and found water on the floor in the furnace room where the water heater is also located. It was not clear where it was coming from but when I noticed a Unique Indoor Comfort sticker on the water heater, we called to see if you could help us. We were pleased when you said you would have someone to our house within a half hour. In the meantime I began to vacuum water from the floor and carpet.
TJ arrived and identified the source as the water heater. He shut the water off, got things under control, and disconnected the water heater, ready for a replacement. When asked, he also checked and gave us a recommendation for a service to help with the cleanup and drying out process as well as providing information and a quote to replace the old water heater. The clean up service contacted us and arrived later that evening and started to work.
The next morning Mark arrived and took out the old water heater and began to install the new one Nick delivered. Again, as expected, Mark was very thorough and professional. He worked quickly and efficiently, explained everything he was doing, and got hot water flowing again by early afternoon. He left things clean and neat when he was finished. The clean up and drying process will be finished by tomorrow. We are very fortunate and appreciative to have been able to receive your help so quickly. Thank you.
Nick, TJ and Mark were all friendly, informative, easy to deal with, and completely professional in everything they did. Please pass along our compliments and appreciation to each of them. We are more than pleased with the service we have received over the years from Unique Indoor Comfort and highly recommend your company.
Most Sincerely,
M. & M. B., Libertyville, IL · 2011
Unique first came out to do maintenance on our previous furnace and hot water tank, which had not been done by the previous owner for at least 5 years. The heat exchanger had cracks in it, and thus we asked for an estimate for replacing the furnace. They sent out Greg, an engineer, to walk us through what we wanted and would be the best choice for us. Due to many factors, including tax credits, we went for one of the high-end carrier furnaces.
First of all, I thought the customer service for unique is top-notch. They clearly explain what they are selling and do not try and oversell. They are extremely courteous and really go the extra mile from when they walk in for the first time till they walk out. Also, they have real expertise and that makes a big difference- this is not a simple task and the solution is not cheap. I am really happy with the install, Mark and Joy worked a long, hard day and more. They fixed some problems outside the scope of the job as a courtesy (ie leaky pipe in hot water tank). Lastly, the new furnace is insanely better than the piece of junk they pulled out. The clunks, whines and groans of the furnace are gone. This is the type of company you want in your rolodex.
JM, Grayslake, IL · 12/16/10
Sales Rep was great!
L. O'Connor, Grayslake, IL
Great Professional Job! Thanks,
G. McCullagh, Winnetka, IL
Thank you for coming so quick yesterday, I will refer Unique to everyone! Unique diagnosed a leaking evaporator coil on Friday afternoon and had it replaced and the house cooling by noon on Saturday.
S. Siegel, Highland Park, IL
We have been a customer of Unique Indoor Comfort since 1977. During those 30 plus years, they have served us with complete professionalism. The heating and air-conditioning products we purchased through Unique have also been of the highest quality. Whether we have needed the yearly cleaning on our units or any other service call, the technicians who have come to our home have always known the product extremely well, and the service has always been completed to our satisfaction. We are thoroughly satisfied with Unique Indoor Comfort and would highly recommend them to others.
The Anderson's, Libertyville, IL
Unique was wonderful in arranging this installation in a professional and speedy manner.
Thank you,EE & CH, Lake Forest, IL
I've been dealing with a "water filtration system" over the past weeks, and have had little satisfaction from them. So the high level of service that "Unique" offers is all the more apparent when I contrast it with this company! Thank you so much, and keep up the great approach!
Sincerely,
CK, Libertyville, IL
You may recall, last Saturday, your team of installers made a stop at my house, bringing me a new Christmas present. It was a new furnace. Obviously, this was expected because we had spoken the prior day. Let me say this -- those guys are great. Good sense of humor, professional, on top of their game. They came in, did their job wonderfully and left. They fixed my humidifier as well. They fixed a major circulation issue (the air vent was packed so tightly with lint and dust, Joy was almost not able to get it off. He needed a wire brush. He told me that he's not seen anything like that before).
Thanks for all around great service!
BV, Gurnee, IL
Unique Indoor Comfort - Satisfaction Survey:
Was our response good?
- Better than expected - got an A/C unit the same day!!
- I used Unique about 10 years ago to install a furnace in another home; I was impressed then and still impressed 10 years later!!
Thanks for the work!
SH, Vernon Hills, IL
You folks have been wonderful for 20+ years!!
OM, Winnetka, IL
Wonderful! Fabulous! Perfection! Clean as a whistle! Bravo! Have told friends if they ever have a problem to call Unique!!
LD, Deerfield, IL
We would like to take this opportunity to thank you for doing such a good job concerning our recent purchase of a new air conditioner and furnace. Your workmen did their jobs diligently, with no incidence of foul language, and tried their best to keep our home as clean as possible during this messy process. We would highly recommend you to any of our family or friends. Thank you again for coming to our rescue in such a timely manner.
JH, Grayslake, IL
I just wanted to tell you how much we're enjoying our new indirect fired water heater! It's unbelievable to have more than 7 minutes worth of hot water whenever we want it. Arrow Plumbing finished installing our new plumbing system yesterday, so it's like a new house over here with the hot water and the much -improved water pressure.
Anyway, thanks for all of your help!
SH, Libertyville, IL
I've never worked with an organization more courteous and professional than Unique Indoor Comfort. Doing business with you was an absolute pleasure. Thank you very much!
Sincerely,
Mr. & Mrs. S, Wadsworth, IL
I am absolutely positive that we would have never know the comfort we have in our house today had we not met up with Unique.LL, Grayslake, IL
I wanted to write to you to express my family's gratitude for the outstanding service we received. Thank you and be assured that your kindness and professionalism hasn't gone unnoticed!
Sincerely,
JE, Gurnee, IL
I am writing to express our appreciation to Unique Indoor Comfort. My friend and neighbor, RL, highly recommended Unique to us last fall for our heating and air conditioning maintenance.
After a routine maintenance of our heating units, the technician made some recommendations for repairs and offered us a service agreement contract. In addition, we also had a need for better air circulation and purity, and presented us with information about an air purification system. We later had the system installed and have been very pleased with it.
Most significantly, we have had an ongoing concern with excessive warmth in areas of our home, making it unbearable in the summer. We discussed the specifics at length with the sales engineer. He thoroughly assessed our specific problem, and presented us with several options. He was very knowledgeable and sincere in his presentation.
We chose the option of having an addition air conditioning unit added. During this three-day job, the installers were punctual and professional, as well as neat and clean. Your sales engineer made himself available to us during this time, and in the days that followed, for any questions we had.
We have been very pleased with the quality of service that Unique has provided us. We appreciate your commitment to your customers, consistently providing us with prompt and courteous service.
Sincerely,
JE, Highland Park, IL
Thank you so very much for "Special Handling" inspection of the HVAC system on behalf of my clients today. As you know - some transactions are more challenging than others, and I appreciate your professionalism and understanding of the sensitivity involved during this delicate phase of the purchase contract.
It's comforting to know that you can count on the people you refer. Good job!
All the best,
SN, Realtor, Baird & Warner Realty Company
Thank you for excellent service always! You run a top notch company!
CK, Libertyville, IL
At the price of this high-end unit, I understood the dramatic claims by you and the marketing literature may have been somewhat enhanced with a couple of yards of bovine feces.
My apologies. Everything you said is true. The house is now warmed evenly throughout every room and both floors. The best news is that our heating bill is about $200.00 less per month than our neighbors', and this 35 year-old development of 74 houses are comparable in square feet and amenities.
Thanks for the great product and service.BS, Lincolnshire, IL
The positive can-do attitude exhibited by everyone I come in contact with and the willingness to be flexible is a testament to the outstanding level of customer service you provide. I will aggressively recommend Unique Indoor Comfort whenever I have the opportunity to do so.
An extremely satisfied customer,MH, Grayslake, IL
I do want to mention, however, that as it has been for almost twenty-five years, the Unique folks who visit our home have been just the very best, cooperative, understanding and customer friendly people we have had from any organization.
Sincerely,JL, Glencoe, IL
